Cancellation and Refund Policy
This Cancellation and Refund Policy applies to all purchases made on the Livvie Fashion website (“us,” “we,” “our,” or “the website”). By making a purchase, you agree to the terms outlined below.
1. Cancellation Policy
1.1. Cancellation by Customers
1.1.1. You may cancel your order at any time before it is shipped. To request a cancellation, please contact our customer support team at Info@livviefashion.
1.1.2. Once your order is shipped, it cannot be canceled. In such cases, please refer to our Return Policy (Section 2) for instructions on returning the product.
1.2. Cancellation by Livvie Fashion
1.2.1. We reserve the right to cancel any order for any reason, including but not limited to product unavailability, errors in product listings, or suspicion of fraudulent activity. If we cancel your order, we will provide a full refund.
2. Refund Policy
2.1. Eligibility for Refunds
2.1.1. You may be eligible for a refund under the following circumstances:
- You canceled your order before it was shipped (as per Section 1.1).
- You received a damaged or defective product.
- You received the wrong product.
2.2. Refund Process
2.2.1. To request a refund, please contact our customer support team at Info@livviefashion.com or within 2 days of receiving the product.
2.2.2. We may require you to provide photos or other evidence of the issue for which you are requesting a refund.
2.2.3. Once your refund request is approved, we will process the refund to your original payment method within 7 days from the date of return.
2.3. Non-Refundable Items
2.3.1. Certain items are non-refundable, including but not limited to:
- Products returned without prior approval.
- Products that show signs of use, wear, or damage not related to a manufacturing defect.
- Products returned after the specified return period.
2.4. Shipping Costs
2.4.1. Shipping costs are non-refundable, except in cases where we made an error in shipping the wrong product or a damaged/defective product.
3. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at Info@livviefashion.com .